How-To
Online Fax How-To Answers
Below is a handy quick reference guide to our online fax service including
answers to some commonly asked billing questions.
Service
How to Sign Up.
To sign up for the PGi Fax2Mail service, simply go to the Sign Up page on
the web site, provide your contact information, billing information, select the
phone number you would like to use, agree to our terms and you will be provided
the information necessary to access your account and begin faxing
immediately.
How to send an online fax.
You can send an online fax using PGi Fax2Mail by simply addressing an email
to the recipient’s fax machine number (fax number)@Fax2Mail.com. An example
would be: 02071234567@Fax2Mail.com. When you hit send in your email our system
will deliver the message to the recipient’s fax machine. There are also several
helpful tools such as a Microsoft Outlook form available to make sending
internet faxes even easier. To get the form, log on to your account and click
on Downloads to view the available tools.
How to receive an online fax.
Faxes are automatically sent to the email address you used when you
registered for your account. The online fax is sent as an attachment in PDF
format. You can now view, print, file or delete the document as you would with
any document on your computer. If you do not have a reader for PDF documents
already on your computer you can download the reader from our web site.
How to print a fax from a PDA.
You can use PGi Fax2Mail on the road if you have a portable device
where you receive emails. You can simply send the document to a local fax
machine using the standard methods from your PDA. If you have the PGi
PremiereAnywhere service you can download an applet to your PDA to simplify the
process.
How to access my account.
Sign in and click on "Manage Billing". From here you can update
your credit card account and billing information.
How to contact Premiere Global Services.
You can contact us by email any time you need to 24/7/365 days a year. The
email address and contact form are located on the Contact
Us page.
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Billing
How to pay my bill.
Your monthly bill is automatically processed to the credit card on
file.
How to update my billing information.
Sign in and click on "Manage Billing" and click on Edit. This will
bring up a new screen that will prompt you for the updated information. Click
on "Save" to save this information on the PGi Fax2Mail system.
How to change my address.
After you have logged into your account, simply go to the preferences
section and update your address and other contact information.
How to view a copy of my invoice.
Sign in, click on "Manage Billing and then on the invoice date that is
listed on that screen. You must have Adobe Acrobat Reader to view your
invoice.